FAQs about our services

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Yes, for certain products (skis, (e)-bikes, etc.) we also offer our own special insurance. Our shop employees will be happy to provide you with more detailed information.

For special products, such as skis or ski boots, we offer our “Try and Buy” service. This allows you to test various products before you actually buy them. Additional information about “Try and Buy” can be found here .

Yes, you are welcome to make an appointment in advance. To do so, simply submit a request using our contact form .

If you need to return an item, you can choose between an exchange of the item in question, a voucher or a cash refund.

If you used our Bründl +Card for your purchase, the item can easily be exchanged without a receipt.

You are welcome to exchange the item you have purchased at any of our branches, regardless of where you bought the item in the first place.

If you are not satisfied with an item, we will exchange it. And if an item fails to meet your expectations the first time you use it, we will be more than happy to replace it. You have 6 weeks from the date of purchase to request an exchange.

Yes, discounted items can also be exchanged.

Yes, not only can you exchange the product, you can also request a voucher or have the cost refunded to you in cash.