Fair, with humane understanding and on an equal footing is how I can best summarise my work with Manni, which extends over 10 years. This is particularly apparent in situations where we have differing opinions. These – sometimes animated – discussions always remain respectful. And this respect is also reflected in the feedback from his customers. I often have guests on the telephone who ask for him specifically and describe to me how brilliant their shopping experience with Manni was. And that's what really distinguishes him in his interactions with people – personal and competent.