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Questions about common topics

Here you will find the most frequently asked questions on specific topics

The Bründl +Card is your exclusive customer card from Bründl Sports and is accepted at all of our shops. With your Bründl +Card, you are able to enjoy a whole array of attractive benefits .

The many benefits of our Bründl +Card can be read right here .

Yes, the Bründl+ Card is available to you completely free of charge.

Everyone ages 14 and up can go ahead and apply for the Bründl+ Card.

The Bründl +Card is easy to obtain at any of our shops, there is no obligation and it is completely free of charge.

In general, you don’t need to carry your Bründl +Card with you all the time. We can also find you in our system using your personal data, meaning you can always take advantage of your card benefits. However, if you ever wish to obtain a new card, you are welcome to have an employee issue you one the next time you visit one of our branches.

In order to cancel your Bründl +Card, please send an email with your personal information, ideally including the Bründl +Card number, to datenschutz@bruendl.at. We will then go ahead and cancel the card, and will send you a confirmation by email.

Your purchases during the current business year (from 1.9.-31.8. of the following year) can always be credited to your Bründl +Card later. To do so, simply bring your receipt to one of our shops or send your scanned receipt as well as your Bründl +Card number to office@bruendl.at. Any bills from earlier business years can be added to your account later, however they can no longer be credited to the current bonus period.

Please contact us direct via contact@bruendl.at or by phone, providing us with your current email address. We will take care of the changes.

At the end of the business year, as a reward for your purchases you will receive a bonus credit, the exact amount of which is determined by your purchases during the year. Your bonus credit is calculated over a 12-month period off purchases from 1.9.-31.8. of the following year.

A bonus credit can only be earned if you have made qualifying bonus purchases of €200 or more. If total purchases during the year in question total less than €200, they will be voided on 31.8. Your balance for the following business year as of 1.9. will then be zeroed out.

  • up to €199.99 in purchases - no bonus credit
  • €200 – €499.99 in purchases – 2.0 % bonus credit
  • €500 - €999.99 in purchases – 2.5 % bonus credit
  • from €1000 in purchases – 3.0 % bonus credit

Your bonus credit will be sent to you by email no later than 31 October for the shopping period 1.9.-31.8.. If we don’t have a valid email address for you, it will be sent to you in the post. From that point on, your bonus credit will be stored in our system and will be apparent at all of our cash registers.

Your bonus credit is valid for up to 3 years after the end of the shopping period in question and may be redeemed at all of our shops.

Protection of your personal data is a high priority for us. We collect and process data in compliance with all applicable national and European data privacy regulations. Detailed information about this can be found in our privacy policy .

Protection of your personal data is very important to us, which is why it is used exclusively by Bründl Sports. In order to process orders, we only share address information with our select partners (e.g. for use of postal and email systems), with whom we also have a data privacy agreement. Any further sharing of your personal data as well as the sale of data to third parties does not occur.

Shared responsibility within the Bründl Sports group is borne by Sport Bründl Gesellschaft m.b.H., Schmittenhöhe-Service GmbH & Co. KG, Sports & Emotions GmbH and Planai Sport GmbH, who process your personally identifiable data collaboratively.

In order to edit or check your data, simply drop an email to datenschutz@bruendl.at or contact us by phone at 0043 6547 8388-0.

You can sign up on our website for the Bründl Sports newsletter.

With the Bründl Sports newsletter, you will be one of the first to hear about exclusive events, special offers, prize contests, product highlights and expert tips.

Of course, you can unsubscribe from our newsletter at any time. To do so, you simply need to click on the “unsubscribe from this newsletter” link contained in the bottom right-hand corner of every newsletter.

For all of our events, you can register quickly and easily using the online registration form that is included on the page with other event details. Click here for an overview of events that are scheduled to take place soon.

For certain exclusive events, only Bründl +Card holders are entitled to participate. However, there are other events that also welcome the participation of customers without a Bründl +Card. Precise details can be found in the event information.

Contact information for our shops as well as their current opening times may be found here .

The satisfaction of our customers is a top priority. Only through your feedback can we improve our already very high level of customer satisfaction and continue to develop. Please share your feedback by means of our contact form . We look forward to hearing from you!

A gift voucher which is paid for by you may be redeemed on all products and services. Bründl Sport coupons for special offers are intended as an expression of our appreciation and provided to you free of charge, potentially subject to specific conditions and a limited time period.

Gift vouchers can be purchased either in our shops or via our website .

Bründl Sports gift vouchers are valid for 30 years.

The validity. Depends on the coupon in question. For example, our birthday coupons are valid for one year after the date of issue. The validity period, participating shops and other conditions are always printed on the coupon itself.

Our coupon booklet is sent to you once in spring and once in autumn. The coupon booklet is sent in the post to our customers in Austria, whereas customers in other countries will receive it with their newsletter.

If you need to return an item, you can choose between an exchange of the item in question, a voucher or a cash refund.

If you used our Bründl +Card for your purchase, the item can easily be exchanged without a receipt.

You are welcome to exchange the item you have purchased at any of our branches, regardless of where you bought the item in the first place.

If you are not satisfied with an item, we will exchange it. And if an item fails to meet your expectations the first time you use it, we will be more than happy to replace it. You have 6 weeks from the date of purchase to request an exchange.

Yes, discounted items can also be exchanged.

Yes, not only can you exchange the product, you can also request a voucher or have the cost refunded to you in cash.

Platzhaltertext

Yes, for certain products (skis, (e)-bikes, etc.) we also offer our own special insurance. Our shop employees will be happy to provide you with more detailed information.

For special products, such as skis or ski boots, we offer our “Try and Buy” service. This allows you to test various products before you actually buy them. Additional information about “Try and Buy” can be found here .

Yes, you are welcome to make an appointment in advance. To do so, simply submit a request using our contact form .

A bike service involves checking and testing all important criteria for safe, unlimited bike riding. Bike service includes checking the brakes, tires and chain. Bike service is particularly recommended after the bike has stood unused for an extended period, for example after the winter months. The brakes should be checked after every approximately 500 kilometers of riding.

Basic bike service costs 59.99 and takes 40 minutes. Full bike service costs € 89.99 and takes approximately 60 minutes.

Bike service should be conducted after the bike has been standing unused for a long time, for example after the winter. The brakes should be checked regularly every ca. 500 kilometers. 

In our basic bike service, we address the following points: check and adjust gear shifters, check and finetune brakes, check all screw connections, check and lube the chain, check tires and air pressure, clean, plus software updates on E-bikes. In our full bike service, we also check the centering and tension of wheels, dismantle and clean the bottom bracket as well as headset. 

A good time to get a bike service is after the bike has been standing unused for a long time, for example at the end of winter. The brakes also need to be checked regularly every ca. 500 kilometers. 

Bike fitting involves measuring your body in order to customize the bike to your personal physical requirements. If the bike is adjusted to you correctly, you will automatically have better posture, avoiding needless back pain and a stiff neck. 

Mountain bike fitting involves measuring your body to determine the optimal sitting position on your mountain bike. A simple way to avoid needless back pain and a stiff neck, since you automatically have a better posture on the bike. 

Bike fitting, in other words adjusting your bike, is every bit as important as choosing the bike itself, since everybody places different demands on their bike. Through bike fitting, you can avoid completely any backpain or neck stiffness caused by bad posture. By measuring your body, we are able to tailor the bike to your personal needs and guarantee your optimal posture on the bike. 

Through bike fitting you can completely avoid the back pain and neck stiffness caused by bad posture. By measuring your body, we can adjust the bike to your personal needs, thereby guaranteeing you will have optimal posture on your bicycle. 

Bike fitting at Bründl Sports is included in the price of your new bike.

In order to determine the correct sitting position for you on your bicycle, we measure the length of your inside leg, the length of your torso as well as the length of your arms. Using this data, we can determine the ideal height of your saddle and handlebars. We will then measure your sitting bones so as to calculate the optimal saddle width and determine the saddle that’s best for you. 

During ski service, we get your skis back into shape with sharp edges, a perfect surface, a quick wax and optimal binding adjustment.

A ski service should happen after every 5 to 6 days of skiing. In addition, it’s important to get your skis checked before the start of every winter season and prep them for storage during the summer months.

Ideally, you will have your skis serviced at the beginning of every winter season and after every 5 to 6 days of skiing. At the end of the season, it is important to have your skis professionally prepared for summer storage. 

Ski service is necessary after 5 – 6 days of skiing. It is also important to have them thoroughly checked at the beginning of every season and have them professionally prepped for summer storage once the season is over.

Ski service should be done at the beginning of every winter season and after every 5 to 6 days of skiing. After the season, have a professional prepare your skis for summer storage. 

During ski service, we repair surface damage caused by small stones or branches on the piste, the surface and edges are ground so the skis run better and are more responsive, and the skis are waxed.

During snowboard service, we get your board into tiptop shape for the slopes including sharp edges, a perfect surface, a quick wax and optimal binding adjustments.

You should have your snowboard serviced ideally after every 5 to 6 days on the pistes. In addition, it is important to have your snowboard thoroughly checked at the beginning of every season and have it professionally prepared for summer storage once the season is over.

It is important for your snowboard to receive a full service at the beginning of every season and have it professionally prepared for summer storage at the end of the season. Ideally, you should have your snowboard serviced again after every 5 to 6 days on the slopes. 

During snowboard service, we repair surface damage caused by small stones or branches on the piste, the surface and edges are ground so the snowboard runs better and is more responsive, and the snowboard is waxed.

During a ski boot fitting, the very latest technology is used to fit the boot to your foot. Because the boot will now fit perfectly and not pinch your feet, your skiing comfort and performance will be improved.

In order to choose the right ski boot, we will first scan your feet. Using modern technology, we measure both of your feet and produce a digital readout. With this information, we are then able to help you select the boot that is best for you. 

When buying a new ski boot, it is important that the boot fits your foot perfectly. This will avoid painful pressure points and improve your performance since power is transferred to the ski through the ski boot. 

In order to determine the optimal boot size for your feet, it is important to measure your feet. Then, using 3-D imagery of your feet, we will be able to determine the perfect size for you. By means of the inner boot and/or by heating the shell, the boot can be fitted even more perfectly to your foot. 

On average, ski boots weigh between 3 and 5 kilos. However, the weight depends on the model as well as boot size. 

After approximately 100 days of skiing, you should get yourself new ski boots to ensure optimal grip, comfort and performance. 

In order to guarantee optimal hold, comfort and performance, you should acquire new ski boots after approximately 100 days of skiing.

Especially if you have narrow feet, it is important to have your feet measured in order to find the perfect ski boot for you. The ideal boot size can be determined by means of 3-D imagery of your feet. The boot can be further customized to your feet by means of an inner boot and/or heating up the shell. 

If you have thick calf muscles, it is important to have your feet measured in order to find the perfect ski boot for you. The ideal boot size can be determined by means of 3-D imagery of your feet. The boot can be further customized to your feet by means of an inner boot and/or heating up the shell.

If you are a beginning skier, it is generally better to start out with a softer, more flexible ski boot. During your personal ski boot fitting, the experts in our shops will help you choose the boot that’s best for you and individually fit it to your feet for optimal comfort. 

When we are talking about ski boots, too tight is generally better than too loose. When choosing your boots, please remember: When you try on the boots for the first time, it’s better for them to be too tight then too loose. A tight boot can be adjusted as needed until it hugs your foot perfectly.

The flex value is an indicator of the stiffness of the cuff leaning forwards. The higher the value, the greater resistance against your shinbone. With a high value, you have better control of the ski, though less motion in your ankle.

In order to determine the ideal size of ski boot for your feet, it is important to measure your feet precisely. Using the 3-D imagery of your feet, we can then help you choose the boot size that’s perfect for you. 

A ski boot fitting at Bründl Sports is included in the purchase price if you buy your ski boots at one of our shops. If you bought your ski boots at a different store, the analysis and fitting off your ski boots will be based on time and expense.

During a racing service, we get your skis into perfect shape for your next race including sharp edges, a perfect surface, a quick wax and optimal binding adjustment.

We divide our racing service into 3 different packages, beginning with a structural grinding and race-ready waxing from €39; Package 2 includes removal of the sidewalls, grinding and race waxing for €49; and Package 3 includes removal of the sidewalls, edge grinding, structural grinding and race waxing for €59. One day is required for all services.

A running analysis provides a concrete foundation for recommending a specific category of running shoe. During the running analysis, we provide you with a neutral running shoe with which you can run a few steps on one of our treadmills or on a running track. In the process, you are filmed from the back, after which we take a closer look at your running style. In this way, we can determine your running style, how you place your feet and analyze any potential technical problems. With this as the basis, we can then help you select the running shoe that’s best for you. 

At Bründl Sports, the running analysis is already included in the purchase price of your running shoes. 

During the running analysis, we give you a neutral running shoe with which you can run a few steps on one of our treadmills or on a running track. In the process, you are filmed from the back, allowing us to take a close look at your running style afterwards. In this way, we are able to determine the type of runner you are, how your feet impact the ground and analyze any potential technical issues. At that point, we will be able to recommend a running shoe that’s best for you. Once we have found the ideal shoe, we will have you run on the treadmill or running track again. Using video analysis, we will be able to see immediately whether this shoe is a good match for you and your running style.

During a running analysis, we mainly look at your foot position as well as your knees and ankles. This will help us determine any mechanical issues in your running style and find the running shoe that works best for you. 

During running analysis, we film you from behind as you run a few steps on the treadmill or running track wearing a neutral running shoe. Then we take a close look at your running style, determining the type of runner you are and your foot position. Furthermore, we are able to analyze any potential mechanical issues. Using these results, we are able to recommend the best running shoe for you. After you have chosen a shoe, we will have you run on the treadmill or running track again in order to doublecheck that this shoe matches your personal running style.

By means of a running analysis, we can help you find a running shoe that is tailored to your personal needs and running style. 

A correctly strung tennis racket improves ball control, spin and power. Over time, the strings of your racket lose tension and the quality of your strokes is reduced. When that happens, you should have your tennis racket restrung. 

Our employees will determine how hard your racket should be strung based on your height, weight and physical condition. They also factor in how often you play, how strong of a tennis player you are and your personal expectations with regards to tennis. 

There’s one simple rule to determine how often you should have your tennis racket restrung: How many times a week do you play tennis? Well, that’s also how many times you should have your tennis racket restrung every year. That said, we often advise tournament players to have their rackets restrung even more often, and especially before every tournament.

Your height, weight and physical condition are the most important factors used by our employees to determine the right tension for the strings of your tennis racket. They also take into consideration how often you play, your tennis skills as well as your tennis expectations. 

Precisely how hard your tennis racket is strung is based on your height, weight and physical condition. Our employees will be happy to calculate that for you. They also take into consideration how often you play, how strong of a player you are as well as your tennis expectations. 

When and how often you should get your tennis racket restrung is based on a simple rule of thumb: Ask yourself how many times a week you play tennis. That’s also the number of times you should get your racket restrung every year. We advise tournament players to have their rackets restrung even more frequently, especially before every tournament.

If you buy your strings at Bründl Sports, the restringing of your tennis racket is included in the price. If you bring your own strings to our shop, we charge €14.99 for restringing.

It generally takes about 30 minutes to restring a tennis racket with new strings.